MEI – Building Partnerships through Customer Service- October 12, 2016

In today’s customer-oriented business environment, customer service skills are critical for
personal and organizational success. Quality service will give you a competitive advantage to
survive in a tough business climate and this course gives people the skills they need to enhance
customer relationships.

Following this course, participants will be able to:
• List effective steps to deliver better, faster service, and increase customer satisfaction
• Identify ways to increase credibility with customers
• Describe how to manage customer expectations by personality style
• Give examples of how to gain and maintain repeat business
• Explain how to minimize difficulty when dealing with difficult customers

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